FREQUENTLY ASKED QUESTIONS

What are locked in supplements used for?

Locked In offers premium performance supplements designed for the top 1% of high performers. Transparent labels and clean formulas for energy, focus, and sleep.

Do locked in supplements really work? And who uses them?

Absolutely, they're used by athletes, professionals, and anyone looking to perform at their peak, providing a wide range of benefits such as energy, focus, and recovery.

Where are locked in supplements manufactured?

All products are developed and manufactured together with FDA certified and approved supplement manufacturers in the US that comply with the highest GMP standards.

How much do locked in supplements cost?

Prices vary by product; check our prices for details. Consider our Subscribe & Save for up to 35% off recurring orders.

How many servings come in each product?

Serving sizes differ by product. See individual product pages for specifics.

What ingredients are in locked in supplements?

We use high-quality, research-backed ingredients. Detailed lists are on each product page.

Are any of your supplements caffeine-free?

Yes, we have both caffeinated and caffeine-free options. Check product details for caffeine content.

Who created locked in?

Founded by high performers to help athletes, entrepreneurs and other high performers like yourself get a competitive edge.

Can I get a free sample of locked insupplements?

We may offer free samples. Keep an eye on our promotions or sign up for our newsletter.

SHIPPING

What's the shipping cost?

We're offering free shipping on all orders, including subscription orders within the US. For orders in CAN, a flat shipping rate will apply.

International shipping rates vary depending on the destination country. To get an estimate, simply continue to checkout and enter your shipping address. 

Please note that due to high demand, order fulfillment takes 2-5 business days before shipping.

When will I receive my products?

We fulfill and ship out orders within 2-5 business days, with domestic delivery in 1-5 days. Be aware of potential delays during peak seasons of high demand

  • US Domestic: 1-4 business days via USPS
  • Canada: 2-5 business days via FedEx

Can I track my order?

Yes, we send a tracking link via email once your order is confirmed.

Do you ship internationally?

No, we only ship to Canada and the USA. We are looking to expand our shipping destinations soon.

ORDERS

How can I cancel my order?

Reach out to our support: info@getlockedin.com. You must cancel before shipment confirmation. Once shipped, cancellation isn't possible.

Can I change my order after it's placed?

Changes are possible before shipment confirmation. Contact us immediately if you need to adjust your order.

What if I entered the wrong shipping address?

Contact us before your order ships. No changes can be made once it's in transit.

Can I use a discount code with my order?

Yes, apply your code at checkout.

Can I combine multiple discount codes?

Generally, only one discount code can be used per order and can't be stacked with sale items. Check the specific terms of each promotion.

What if I want to add items to an existing order?

Contact customer support as soon as possible. Additional items can sometimes be added before the order ships.

How do I know my order was placed successfully?

You'll receive an order confirmation email with details and a summary of your purchase.

What payment methods do you accept?

We accept all major credit cards and secure payment options. Visa, Mastercard, Amex, Apple and much more.

RETURNS

What is your refund policy?

We offer a 30-day refund policy. Contact us at info@getlockedin.com to learn more

What should I do if I receive a damaged or incorrect item?

Inspect your order upon receipt and contact us immediately for any issues.

Do you offer exchanges or returns?

We currently do not offer returns or exchanges. If you’re unsatisfied with your purchase, you may request a refund and place a new order for the item you prefer within 30 days.

How long does a refund take?

Refunds are processed within 2 business days to your original payment method. Note that bank processing times may apply. If you don't see your refund after 15 business days from approval, contact us at info@getlockedin.com

SUBSCRIPTION

What does the subscription give me?

Save up to 35% off your order and on all recurring orders + FREE SHIPPING with a subscription.

How can I manage my subscription?

An email with management details is sent after your first purchase.

What is your subscription cancellation policy?

You may cancel at anytime other than within the one day time period, and if not done so outside of this time period, the designated payment method will be charged and cancelled for the next billing cycle and subscriptions remain active until customer cancels for the next cycle.

REWARDS

How do I become an XP Rewards Member?

Spend $1, earn 1 XP. Sign up on the Rewards page to start.

Do my XP rewards points expire?

No, they do not expire.

How do I check my point balance?

Log into your account to see your XP in the Rewards Widget in the bottom right of your screen.

How do I earn more XP points?

Earn more, through purchases, referrals, and email promotions.

How do I redeem my XP rewards?

Apply your points at checkout for discounts.

SPONSORSHIP

How does the Ambassador Program work?

1. Earn competitive commissions and get access to exclusive LOCKED IN™ product drops powered by your personalized code.

2. Level up your earnings with sales referrals and daily content creation featuring your favourite LOCKED IN™ products.

3. Get VIP support from our team and unlock new commission tiers for life changing earning potential. Apply now and see if you're a good fit.

What are the perks of being an Ambassador?

Commissions, giveaways, social media features, exclusive access, and much more. Click the ambassador page and apply to become a locked in ambassador today

How do I sign up for the Program?

Visit our Ambassadors page in the top menu and find the application form, or contact us directly at info@getlockedin.com for more details.

LOCKED IN QUIZ

What is the LOCKED IN™ Quiz for?

To discover your personalized supplement stack based on your current goals and lifestyle.

How do I take the Quiz?

Click the LOCKED IN QUIZ option on our website menu and unlock your personalized supplement stack today.