Locked In Supplements FAQ — Shipping, Subscriptions, Ingredients

FREQUENTLY ASKED QUESTIONS

What is Locked In supplements?

Locked In offers premium performance supplements built for the top 1% of high performers. Transparent labels and clean formulas for energy, focus, and sleep.

How much do Locked In supplements cost?

Pricing varies by product, so check each product page for current pricing. For the best value, use Subscribe & Save to get up to 35% off every recurring order, plus free US shipping.

How many servings come in each Locked In supplement?

Serving counts differ by product. See each product page for the exact serving count and serving size.

What ingredients are in Locked In supplements?

Every Locked In formula uses high-quality, research-backed ingredients with fully transparent labels. For example, LOCKED IN ENERGY™ combines 50mg of natural caffeine from green tea with 30mg of L-theanine and methylated B12. Full ingredient lists are on every product page.

Is any Locked In supplement caffeine-free?

Yes, we offer both caffeinated and caffeine-free options. LOCKED IN ENERGY™ contains 50mg of natural caffeine per serving, and every product page lists its exact caffeine content.

Who created Locked In?

Locked In was founded by high performers in the top 1% to give athletes, entrepreneurs, and driven professionals like you a competitive edge.

Can I get a free sample of Locked In supplements?

Occasionally, yes. We run sample promotions throughout the year, so keep an eye on our offers or join our Locked In newsletter so you never miss one.

SHIPPING

What is the shipping cost?

Shipping is free on every US order of $19 or more — every supplement qualifies automatically, including subscription orders. Canadian orders ship at a flat $19.99 USD rate, and shipping is free on Canadian orders over $99. Please note that due to high demand, order fulfillment takes 2-4 business days before shipping.

When will I receive my order?

Orders are fulfilled and shipped within 2-4 business days, with US delivery in 1-5 business days via USPS and Canadian delivery in 3-5 business days via FedEx after that. Allow for potential delays during peak seasons.

Can I track my order?

Yes. We email you a tracking link as soon as your order ships.

Do you ship internationally?

We ship to the United States and Canada. US orders of $19 or more ship free. Canadian orders ship at a flat $19.99 USD rate — free on orders over $99 — and arrive in 3-5 business days once shipped. We're working on expanding to more destinations soon.

ORDERS

How can I cancel my order?

Contact support at info@getlockedin.com as soon as possible. Orders can only be cancelled before shipment confirmation. Once shipped, cancellation isn't possible.

Can I change my order after it's placed?

Yes, if it hasn't shipped yet. Contact us immediately at info@getlockedin.com to adjust your order before shipment confirmation.

What if I entered the wrong shipping address?

Contact us at info@getlockedin.com before your order ships and we'll update it. No changes can be made once your order is in transit.

Can I use a discount code with my order?

Yes. Apply your code at checkout before completing your purchase.

Can I combine multiple discount codes?

Only one discount code can be used per order, and codes can't be stacked with sale items. Check the specific terms of each promotion.

What if I want to add items to an existing order?

Contact us at info@getlockedin.com as soon as possible. Items can sometimes be added before the order ships.

How do I know my order was placed successfully?

You'll receive an order confirmation email with a summary of your purchase. If you don't see it within a few minutes, check your spam folder.

What payment methods do you accept?

We accept all major credit cards and secure payment options, including Visa, Mastercard, American Express, Apple Pay, and more.

RETURNS

What is your refund policy?

We offer a 30-day refund policy. Contact us at info@getlockedin.com to learn more.

What should I do if I receive a damaged or incorrect item?

Inspect your order on arrival and contact us right away at info@getlockedin.com so we can resolve it quickly.

Do you offer exchanges or returns?

We currently do not offer returns or exchanges. If you’re unsatisfied with your purchase, you may request a refund and place a new order for your preferred item within 30 days.

How long does a refund take?

Refunds are processed within 2 business days to your original payment method. Bank processing times may add a few days. If you don't see your refund within 15 business days of approval, contact us at info@getlockedin.com.

LOCKED IN SUBSCRIPTION

What does a Locked In subscription give me?

Up to 35% off your order and every recurring order, plus FREE US shipping.

How can I manage my Locked In subscription?

After your first purchase, we email you a link to manage your subscription.

What is your Locked In subscription cancellation policy?

You can cancel anytime. To avoid your next charge, cancel at least one day before your next billing date. Cancellations made within one day of your billing date take effect the following cycle, and your subscription stays active until then.

LOCKED IN REWARDS

How do I become a Locked In XP Rewards member?

Sign up on our Rewards page and start earning instantly. Every $1 spent earns 1 XP.

Do my Locked In XP rewards points expire?

No. Your XP never expires.

How do I check my Locked In point balance?

Log into your account and open the Rewards widget at the bottom right of your screen to see your XP balance.

How do I earn more Locked In XP points?

Earn XP through purchases, referrals, and exclusive email promotions.

How do I redeem my Locked In XP rewards?

Apply your points at checkout to unlock exclusive discounts on your order.

LOCKED IN AMBASSADOR

How does the Locked In Ambassador Program work?

1. Earn competitive commissions and get access to exclusive LOCKED IN™ product drops powered by your personalized code.

2. Upgrade your earnings with sales referrals and custom content featuring your favourite LOCKED IN™ products.

3. Get priority support from our team and unlock new commission tiers for higher earning potential. Apply on the "AMBASSADORS" page to see if you're a good fit.

What are the perks of being a Locked In Ambassador?

Commissions, giveaways, social media features, exclusive access, and more. Visit the Ambassadors page and apply to become a Locked In Ambassador today.

How do I sign up for the Locked In Ambassador Program?

Visit the Ambassadors page in the top menu and complete the application form, or contact us at info@getlockedin.com for more details.

LOCKED IN QUIZ

What is the Locked In Quiz?

The Locked In Quiz is a 30-second quiz that builds your personalized supplement stack based on your current goals and lifestyle.

How do I take the Locked In Quiz?

Click the "LOCKED IN QUIZ" menu option, answer a few quick questions, and unlock your personalized Locked In supplement stack.

Do I get a personalized Locked In supplement stack?

Yes. Take the quiz and get your personalized supplement stack recommendation in about 30 seconds.